Contact Us
Got a question about one of the casinos we've covered, spotted something that needs updating, or just want to flag an issue with the site? This page tells you how to reach us and what we can actually help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
When writing in, it helps to include:
- The name of the casino or page your message relates to, if applicable
- A short description of what you've noticed or what you'd like to know
- Any screenshots or links that support what you're reporting, where relevant
What we can help with
Non Gamstop Casinos is an independent comparison resource covering casinos not on GamStop, so most of the messages we're best placed to answer relate to that. That includes:
- Corrections or updates to information on a brand's welcome offer, licensing detail or games line-up
- Suggestions for a casino, slot provider or payment method you think we should look at
- General questions about how we assess and rank the sites listed on our non GamStop casinos page
- Feedback on the site itself — layout, missing information, broken links, that sort of thing
What we can't help with
We're a review and comparison site, not a casino operator, so there are things that sit outside what we're able to do. We can't access, manage or close an account held with any of the brands listed on this site, process a withdrawal or deposit on your behalf, or resolve a dispute over a specific bet or bonus term. For any of that, the casino's own customer support team is the right first port of call, since they hold the account details and terms that apply to you.
If you're contacting us because you're worried about your gambling, or you want to understand how self-exclusion and support services work, our Responsible Gambling page is a better starting point than the contact form — it covers the tools and organisations available to UK players in more depth than we can go into here.
Questions about our reviews and ratings
If you disagree with how we've rated a brand, or you think an offer, game selection or payment method has changed since we last checked it, tell us. Our ratings are based on publicly available information about each operator — licensing, bonus terms, banking options and game libraries — reviewed as of {{ '17 September 2026' }}, and things do move on. Operators update offers, add payment methods or change their terms without much notice, so a message from a reader who's spotted a discrepancy genuinely helps us keep things accurate.
You can find out more about how we put the site together and who's behind it on our About Us page, and the terms that govern use of Non Gamstop Casinos are set out in full in our Terms and Conditions.
Before you write in
A few quick checks can save you a wait:
- If your question is about a specific casino's account, deposit or withdrawal, contact that casino's support team directly rather than us — they're the only ones with access to your account.
- If you're looking for a rundown of currently listed brands, offers and how they compare, our main casino comparison page already covers that in detail.
- If you're after guidance on setting limits or pausing your own play, the Responsible Gambling page is the most useful place to start.
Beyond that, we're happy to hear from you. Whether it's a correction, a question, or just feedback on how the site could be more useful, drop us a line at [email protected] and we'll get back to you.
Gambling is for players aged 18 and over.